Ask Me Help Desk

Ask Me Help Desk (https://www.askmehelpdesk.com/forum.php)
-   Spyware, Viruses, etc. (https://www.askmehelpdesk.com/forumdisplay.php?f=477)
-   -   No audio after removing virus (https://www.askmehelpdesk.com/showthread.php?t=487639)

  • Jul 12, 2010, 12:04 PM
    this8384
    No audio after removing virus
    Can anyone help me with this? I posted a question earlier and following that advice, shut off my previous anti-virus program(Verizon Security Suite), downloaded and installed Avast! And removed the viruses shown there.

    Now I have no audio on my computer; my guess is that somehow got damaged or removed when I cleaned. When I double-click on the tray icon for volume control, I get a pop-up window that says:
    "There are no active mixer devices available. To install mixer devices, (instructions to Add Hardware). This window will now close."
    Is there a mixer/driver I can download easily to get it back to where it needs to be?
  • Jul 12, 2010, 12:11 PM
    NeedKarma
    Both Dell and HP have drivers specific to their computer models. What brand is yours?
  • Jul 12, 2010, 12:12 PM
    this8384
    Quote:

    Originally Posted by NeedKarma View Post
    Both Dell and HP have drivers specific to their computer models. What brand is yours?

    Dell Dimension DIR 2400
  • Jul 12, 2010, 12:20 PM
    NeedKarma
    Go here: Dell - Drivers and Downloads

    Get the Service Tag from the sticker on your computer and plug it in. Go to the Audio section.
  • Jul 12, 2010, 12:47 PM
    this8384
    Quote:

    Originally Posted by NeedKarma View Post
    Go here: Dell - Drivers and Downloads

    Get the Service Tag from the sticker on your computer and plug it in. Go to the Audio section.

    I did that and it's listing one driver and two patches/upgrades. Do I start with just the driver?
  • Jul 12, 2010, 02:29 PM
    NeedKarma
    Quote:

    Originally Posted by this8384 View Post
    Do I start with just the driver?

    Yes.
  • Jul 12, 2010, 02:48 PM
    this8384

    I unzipped all the files, it said the InstallWizard was starting and then I get a pop-up that reads:
    "Windows Audio has been enabled! Restart your computer and run this installer again"

    So I restarted... same thing... I'm ready to kick it LOL

  • All times are GMT -7. The time now is 07:22 PM.