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-   -   What do I do if the part where I put disks doesn't work (https://www.askmehelpdesk.com/showthread.php?t=483897)

  • Jun 29, 2010, 10:28 AM
    Meg93
    What do I do if the part where I put disks doesn't work
    Technology
  • Jun 29, 2010, 10:45 AM
    ScottGem

    Assuming we are talking about a CD/DVD burner, the first this is to define what you mean by "doesn't work". But if the drive has gone bad, then you replace it.
  • Jun 29, 2010, 10:47 AM
    Meg93
    Like when I put anything in there it doesn't play music, do anything, or make any response.
  • Jun 29, 2010, 10:48 AM
    ScottGem

    Have you tried accessing the drive directly like through Windows Explorer?
  • Jun 29, 2010, 10:52 AM
    Meg93

    No, what's that how do you do that?
  • Jun 29, 2010, 11:16 AM
    ScottGem

    If you go into Windows Explorer, you will see a drive letter (usually D or E) see if you can open that and run files from there.
  • Jun 29, 2010, 11:31 AM
    Meg93
    Oh, OK I'll try that, but if that doesn't work that part in the computer will need to be replaced?
  • Jun 29, 2010, 12:15 PM
    ScottGem

    Its hard to tell. There is a software feature in your OS that reads when a disk is put in and tries to do something with that disk. You may have this autoplay feature disabled.

    Do a lookup in Help for Autoplay to check if its turned on.
  • Jun 30, 2010, 10:05 AM
    Meg93
    I did the lookup, and everything is turned in autoplay, so I guess that means this part of my computer needs to be replaced, about how much would someone charge if they had to replace it.
  • Jun 30, 2010, 10:19 AM
    ScottGem

    The drive itself should cost you under $50. Maybe another $50 to install it.
  • Jun 30, 2010, 10:25 AM
    NeedKarma
    Did you recently uninstall any CD burning programs?
  • Jun 30, 2010, 10:25 AM
    Meg93
    Oh. But I did what you said, and it said this device is working properly so I don't know what's going on. I mean, is there another way to play the disk once it's in there.
  • Jun 30, 2010, 12:07 PM
    Meg93

    Oh. I did everything you said, and it said this device is working properly. Is there a way to manually see or listen to your music with steps through start, of what disk you put in?
  • Jun 30, 2010, 12:08 PM
    Meg93

    No, I didn't. The hardrive isn't working.

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