The electronic user interface is in the console on the dryer, according to the instructions the entire part should come out there are 3 components to the part a plastic gray base the fits on the console the electronic board which fits on the gray part and the cover for the entire part this is plugged into another board on the dryer. I cannot get the original gray case out. It is supposed to snap out. Is there a special tool to remove it or what?

Tks Greatgran