How do you handle customer complaints

Carefully and with respect.

Depends on the situation and whether it needs the attention of the manager.

Fr_Chuck: You forgot "roll eyes".

Hi, carlynyimo!

Are you asking the question because you've been asked to answer it, or because you'll be the one asking it, please?

Thanks!

Quote:

---

Originally Posted by Clough

Hi, carlynyimo!

Are you asking the question because you've been asked to answer it, or because you'll be the one asking it, please?

Thanks!

---

I have been asked ,so I don't know the answer. May be you have an idea

I would say: "I would try to handle the complaint to the best of my abilities and experience. If I can't handle it, then I would refer the complaint to the manager."

I think you just need to remember that in business "the customer is always right" attitude is what pays off, even though we know some customers aren't right at all.

Quote:

---

Originally Posted by carlynyimo

How do you handle customer complaints

---

Hello c:

YOU don't handle them. The manager does.

excon