Hipaa violations in the workplace
My daughter works for a large insurance carrier in NY. They were in training and utilizing records of current incoming benefit question phone calls. The recorded conversation that was played for the training class was that of my daughter's and a mental health facility where she is seeking treatment. Her name & ID# was announced in this class. They did turn it off however the damage was already done and her co-workers are now aware of her condition and that she is seeking treatment. There are also different mental health centers contacting her insurance company/employer for benefits and any customer service person can answer these calls. My daughter happened to be in the same room as one center called in about her benefits. Diagnoses and status of her condition is now out there for all employees to see. There used to be a dedicated unit for employees with this insurance company however now to reduce cost they now go to any employee. I feel this trainer should have reviewed the recorded case prior to playing for all to hear to be sure it was not an employee, family member of an employee etc.. This employer is horrible. Their methods to protect employee/health information is nil. They treat their employees so poorly.