Ask Me Help Desk

Ask Me Help Desk (https://www.askmehelpdesk.com/forum.php)
-   Internet & the Web (https://www.askmehelpdesk.com/forumdisplay.php?f=177)
-   -   Two problems. One concerns Ask Me Help Desk (https://www.askmehelpdesk.com/showthread.php?t=464228)

  • Apr 12, 2010, 09:31 AM
    sacramento
    Two problems. One concerns Ask Me Help Desk
    I have two separate and distinct problems with my computer that I hope you can help with! The first is as follows: A few weeks ago, a program called BearShare mysteriously appeared on my computer. I did not download it and had no idea where it came from or what it was so I uninstalled it and all the registry items that pertained to it. It is completely gone except when I try to use an existing web address in my address bar. No matter what address I select, BearShare comes up and I don't know how to get rid of it!
    Problem #2: Whenver I come into this website, there is a yellow bar across the top of the page which reads as follows: "Your security settings do not allow websites to use ActiveX controls installed on you computer. This page may not display correctly. Click here for options...X." No matter what I do (close it or leave it open!), the bar reappears on every page of your website as I navigate through it.
    I would appreciate any help I can get with these two issues. Thank you.
  • Apr 12, 2010, 09:33 AM
    Curlyben
    1/ Malware infection. Go get Malwarebytes and do a full scan.
    2/ Are you using IE ? If so this seems to be an issue with a couple of the Google ads trying to use Flash. Hopefully point 1 should help there as well.
  • Apr 12, 2010, 09:37 AM
    NeedKarma
    Geez Ben, no Firefox recommendation? :) That's a route I would have gone... plus a certain add-on. ;)
  • Apr 12, 2010, 09:38 AM
    Curlyben
    NK, I was just after confirmation first ;)
  • Apr 12, 2010, 11:56 AM
    sacramento

    I ran Malwarebytes full scan and no threats were found and I still have both problems.
  • Apr 12, 2010, 12:46 PM
    Curlyben
    Check your hosts file.
    Failing that try a system restore.

    As for the second you didn't mention if you are running IE and which version.
  • Apr 12, 2010, 12:50 PM
    sacramento

    I am running IE 7. What is the host file?
  • Apr 12, 2010, 12:52 PM
    Curlyben
    OK, well firstly upgrade to IE8 as it is infinity better and more secure.

    Hosts file gives a IP to site name "shortcut".
    It's located in Windows> System32> Drivers> etc folder.
    Open with note pad
  • Apr 12, 2010, 12:54 PM
    sacramento

    I have tried IE 8 and got rid of it. I had nothing but trouble with it.
  • Apr 12, 2010, 12:58 PM
    Curlyben
    That doesn't help you.
    Hmm have you tried Firefox or Chrome, both miles better than IE ?
  • Apr 12, 2010, 02:09 PM
    Fr_Chuck

    Yes anything but IE.

  • All times are GMT -7. The time now is 11:58 PM.