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-   -   Vodafone UK trying to get money off me (https://www.askmehelpdesk.com/showthread.php?t=460260)

  • Mar 25, 2010, 06:29 AM
    c_starrs
    Vodafone UK trying to get money off me
    I cancelled my contract with Vodafone back in January, and paid what I owed over the phone a few weeks after that after the final charges were put on the bill from that month.
    I was told very clearly over the phone that "this is the last bill you will get from Vodafone, you owe us nothing else". I asked this because the final bill was meant to be taken off a deposit I had put down a few months earlier after a change of ownership to me but instead I was refunded the whole deposit and sent out a bill...

    So, after being told I have nothing left to pay back in January, I've just been sent a bill for £53.04, and as I'm refusing to pay it, they're referring it to a debt collector... am I in the right?
    Tell me before I take on the debt collectors..
  • Mar 25, 2010, 07:19 AM
    Stratmando

    Look through some of these:
    http://www.google.com/search?q=vodaf...x=&startPage=1
  • Mar 25, 2010, 07:21 AM
    c_starrs

    That doesn't answer my question
  • Mar 25, 2010, 07:25 AM
    Curlyben
    If the bill you paid from Vodafone was clearly titled FINAL then that's it.
    You owe them nothing further.

    Yes they may send it to a collector, who will then threaten all sorts, but they don't have a leg to stand on.
  • Mar 25, 2010, 07:33 AM
    Stratmando

    I don't have any experience with them, the sites show are people who feel as you do and may have had luck, You would have to see their solutions, when I get home from work I will look through and see what I can Find from those sites.
  • Mar 25, 2010, 08:22 AM
    c_starrs

    None of the bills say "Final Bill" not even this other bill they tell me is "Final"... But I was told over the phone (which they should have a recording of) that I had nothing left to pay vodafone
  • Mar 25, 2010, 08:24 AM
    Curlyben
    So you paid the "final" in Jan, but they are now demanding more ?
    Was there a bill in Feb ?
  • Mar 26, 2010, 04:05 AM
    c_starrs

    No bill in feb, because I cancelled it in jan! And was told I had nothing left to pay
  • Mar 26, 2010, 04:15 AM
    Curlyben
    Well that's it then.
    Might be worth throwing a letter at them asking for an explanation as to why you have received this demand when you have already paid the final bill in Jan.
    Keep EVERYTHING in writing, no more phone calls.

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