I replaced the packing on the diverter.. however, when I turn the water on to a full flow hot or cold it comes out of the tub spout and the shower head. Also when I turn the diverter on to run the shower with hot and cold water the cold water takes over like the hot water isn't even on. It is a 3 knob contraption by price pfister but I don't think it is brand new but it isn't to old either. I've changed all washers.