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-   -   Problem with "Renew your IP address" (https://www.askmehelpdesk.com/showthread.php?t=442573)

  • Feb 3, 2010, 05:02 AM
    kokinoman
    Problem with "Renew your IP address"
    Hi there, I am new to this forum, and not very computer literate, but can find my way around with straightforward instructions.

    My ISP is Virgin Media, and I have an Ambit Cable modem supplied by Virgin.

    I have a wireless LAN running off a Netgear Wireless Router type WGR614 v2

    I am using a Toshiba Satellite Pro laptop, which I have had for some years, along with a Dell Mini 9 netbook, running under Windows XP Professional, Version 2002 SP3, that I have had for about 3 months.

    I use both of these in Crete as well as here in the UK, and when in Crete I am using Vodafone Light through a SIM card equipped dongle.

    Both Laptop and Netbook have worked perfectly well on both ISP's until this last week, when the netbook suddenly stopped accessing the Internet - the Laptop, that I am using now, is still OK.

    On the Netbook, when I hover the cursor over the Network symbol on the workbar it shows the following :-

    SSID : (NETGEAR)
    Speed 54.0 Mbps
    Signal : Excellent
    Status : Authenticating
    Address : 0.0.0.0

    If I then hover over the adjascent symbol, I then get :

    Wireless Netwotk Connection (NETGEAR)
    Speed : 54.0 Mbps
    Signal Strength : Excellent
    Status : Acquiring Network Address.

    But nothing happens

    After a while, the small Screen symbol then stops flashing, and a red X appears.

    If I right click on the screen symbol, I get a menu of options, vis.

    Disable
    Status
    Repair
    View Available Wireless Networks
    Change Windows Firewall settings
    Open Network Connection

    If I select 'Repair' I get a new screen 'Repair Wireless Network Connection' and a few processes take place, stopping at "Renewing your IP address" and nothing further happens.

    It would therefore appear that I have good connectivity to the Netgear Router, with a Strong signal, but without this IP Address I cannot of course connect to the Internet.

    I have looked at other posts in the Forum, but found nothing quite like this same issue, and am reluctant to try experimenting with possible solutions without proper guidance, and much of what I have read so far is rather too 'Techy Speak' for me - sorry!

    Can anyone help to get me back on track, as I am going into Hospital on Monday for an operation, and would quite like to take my Netbook with me to check my emails?

    Looking forward to receiving some good simple advice on this problem.
  • Feb 12, 2010, 10:11 PM
    AnonymousH4x0r

    Go to START >>RUN
    Type cmd
    In the black command prompt window type ipconfig /all
    At the very top of the command prompt window RIGHT Click with your mouse and select EDIT then "Select All"
    This highlights everything in the window.
    One more time go to the top of the command prompt window, RIGHT click and select EDIT then "Copy"

    Return to this forum and PASTE the information here.

    Doing this will show us what your basic TCP/IP settings are so that your problem can be more accurately diagnosed.

    My best guess purely from the info you provided thus far is that your DHCP client service (or something it depends on) has been stopped... but without seeing the complete information that remains only a guess.
  • Feb 14, 2010, 05:52 AM
    kokinoman
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Annie>ipconfig /all

    Windows IP Configuration

    Host Name.. . : Roger
    Primary Dns Suffix.. . :
    Node Type.. . : Unknown
    IP Routing Enabled.. . : No
    WINS Proxy Enabled.. . : Yes

    Ethernet adapter Local Area Connection:

    Media State.. . : Media disconnected
    Description.. . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address.. . : 00-0F-B0-DF-C0-31

    Ethernet adapter Wireless Network Connection:

    Media State.. . : Media disconnected
    Description.. . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address.. . : 00-16-6F-54-F1-2A

    PPP adapter 3G Preferred Connection:

    Connection-specific DNS Suffix . :
    Description.. . : WAN (PPP/SLIP) Interface
    Physical Address.. . : 00-53-45-00-00-00
    Dhcp Enabled.. . : No
    IP Address.. . : 62.249.253.47
    Subnet Mask.. . : 255.255.255.255
    Default Gateway.. . : 62.249.253.47
    DNS Servers.. . : 195.74.113.58
    195.74.113.62

    C:\Documents and Settings\Annie>
  • Feb 14, 2010, 06:14 AM
    kokinoman
    Quote:
    Originally Posted by kokinoman View Post
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Annie>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Roger
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : Yes

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-0F-B0-DF-C0-31

    Ethernet adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-16-6F-54-F1-2A

    PPP adapter 3G Preferred Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
    Physical Address. . . . . . . . . : 00-53-45-00-00-00
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 62.249.253.47
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . : 62.249.253.47
    DNS Servers . . . . . . . . . . . : 195.74.113.58
    195.74.113.62

    C:\Documents and Settings\Annie>
    Dear AnonymousH4x0r,

    My apologies, I have now developed what seems to be exactly the same fault with my Laptop, being the other computer on this wireless LAN, and the above IPCONFIG is for the laptop, a Toshiba Satellite!

    Here is the correct IPCONFIG for the Dell mini9 Netbook, that is the subject of my first enquiry :-

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Roger>ipconfig /all

    Windows IP Configuration

    Host Name.. . : greekisl-9bc9bc
    Primary Dns Suffix.. . :
    Node Type.. . : Unknown
    IP Routing Enabled.. . : Yes
    WINS Proxy Enabled.. . : No

    Ethernet adapter Local Area Connection 2:

    Media State.. . : Media disconnected
    Description.. . : Realtek RTL8102E Family PCI-E Fast E
    thernet NIC
    Physical Address.. . : 00-21-70-F6-60-4F

    Ethernet adapter Local Area Connection 3:

    Media State.. . : Media disconnected
    Description.. . : Bluetooth LAN Access Server Driver
    Physical Address.. . : 00-23-4E-E4-D7-C1

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description.. . : Broadcom 802.11g Network Adapter
    Physical Address.. . : 00-23-08-4F-12-32
    Dhcp Enabled.. . : Yes
    Autoconfiguration Enabled.. . : Yes
    IP Address.. . : 0.0.0.0
    Subnet Mask.. . : 0.0.0.0
    Default Gateway.. . :
    DHCP Server.. . : 255.255.255.255

    C:\Documents and Settings\Roger>

    Best regards,

    Roger

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