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-   -   My laptop does not recognize my cd/dvd drive (https://www.askmehelpdesk.com/showthread.php?t=412251)

  • Nov 3, 2009, 07:00 AM
    Farsuz
    My laptop does not recognize my cd/dvd drive
    It is a Sony Viao. When I insert a CD or DVD, it attempts to read them. The light comes on and it sounds as well. Then it stops and the light switches off after a short while. No message apears. No CD / DVD drive shows in "My Computer". The CD/DVD Drive however is listed under the hardware list.
  • Nov 4, 2009, 05:02 PM
    GrantHillsSA
    I get this problem a lot!

    It might be that the Drive has no letter assigned to it. You can check in Control Panel, Administrative Tools, Computer Management, Disk Management. If it does have a letter assigned to it then do the following...

    This normally happens if your burning software goes corrupt or you have 2 burning programs installed. The solution is simple.

    Click on Start then Run. (Vista users - Press the Windows key on your keyboard and the letter R simultaneously)

    Now type REGEDIT in the box.

    Now Expand HKEY_Local_ Machine, System, CurrentControlSet, Class, {4D36E965-E325-11CE-BFC1-08002BE10318}

    In the right pannel, Delete the UpperFilter and LowerFilter keys.

    Restart and it should be working.
  • Nov 8, 2009, 11:53 AM
    Farsuz
    Hello GrantHillsSA,

    First of all, thanks for help re my problem.

    I have checked in Control Panel, Administrative Tools, Computer Management, Disk Management. It does not have a letter assigned to the CD/DVD drive.

    Please can assist further and tell me what to do next.

    Many Thanks
    Farsuz

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