What do you do when you try to explain certain thing to your customer and she took it with annoyance?

Sometimes you have to apologize and just suck it up

You just have to agree with them and make them comfortable. They are the customer after all and the one who matters. I know it may suck but sometimes that is what you have to do.

Hi, scour expert!

What are the particulars to the circumstance where this occurred, please?

Thanks!