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-   -   Can not uninstall Browser Highlighter extension. (https://www.askmehelpdesk.com/showthread.php?t=387794)

  • Aug 17, 2009, 01:16 PM
    hgd7833
    Can not uninstall Browser Highlighter extension.
    I have recently installed the Skype. From that time Firefox is very fast and crashes down a lot. I've noticed a Browser highlighter icon at the top right of the window and eBay.
    When I searched through the internet, I found that this what causes the browser to get slow
    And crashed and found huge number of complaints about this issue. Most of them agree that
    They couldn't uninstall it. I've tried instructions from the Mozilla page. I've searched the
    "%APPDATA%\Mozilla\" file and found it. They said that you open the profile folder
    And find the undesired extension and remove it. I did not find any extension related to the
    Browser highlighter. I still have the problem and don't know what to do. Any Help?
  • Aug 17, 2009, 01:34 PM
    mpolo

    I had the same problem. I booted my computer on SAFE MODE and deleted the software
  • Aug 17, 2009, 01:47 PM
    hgd7833

    Yeah. But where did you find the software ? What is the name you found ? Browser highlight or what ?
  • Aug 17, 2009, 02:08 PM
    mpolo
    Yes, I went to the folder Browser highlighter and deleted it
  • Aug 17, 2009, 02:20 PM
    hgd7833
    I will do the same thing now and get back to you.. Please stay tuned
    Thanks for your help
  • Aug 17, 2009, 02:39 PM
    hgd7833

    As expected. I did not find any. I went to Mozilla folder
    Selected : Firefox ----> select profiles -----> a folder called sgslz4qi.default ----> I found folder : cache , and another folder
    Offline Cache. I did not find a folder named eBay or browser highlights or anything related to them. Could you tell me please how and where exactly did you find it?
  • Aug 17, 2009, 02:44 PM
    mpolo
    Did you boot the computer on safe mode?

    When you boot the computer on safe mode do a search and type Highlighter then the folder where is is located will show up, then simply delete it
  • Aug 17, 2009, 02:53 PM
    hgd7833
    Yes I did boot my computer on safe mode, and I typed Browser Highlighter but did not find any thing.
  • Aug 17, 2009, 02:55 PM
    hgd7833
    What is the name of the folder that contains the highlighter ?
    And Where did you find it ?
  • Aug 17, 2009, 03:07 PM
    mpolo

    Have you tried the following steps?


    1. Click the tools menu in your FireFox browser.
    2. Select the Add-ons menu.
    3. Click the Extensions tab in the FireFox window that pops up.
    4. Click on the Browser Highlighter logo in the list of extensions.
    5. Click the uninstall option.
    6. Click Uninstall in the prompt.
    7. Click the restart FireFox button at the top of the Extensions menu.
  • Aug 17, 2009, 03:10 PM
    hgd7833
    Do you mean on the safe mode ?
  • Aug 17, 2009, 03:12 PM
    mpolo
    In any mode really. That's how you get rid of it.
  • Aug 17, 2009, 03:18 PM
    hgd7833
    It works.. Thank you very much !

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