Am having problems with my Packard Bell Diamond 1200 plus, my CD have scratches and no longer works; tried to download the setup file off www.packardbell.com/support/downloads but the file I downloaded detects that the scanner is connected but I can not scan. I receive this message instead when trying to scan (The Twain driver returned an unknown error code). I have also tried the (restored_PB-folders) from previous forums but seems nothing changes.

Am with a PC running on XP SP2, where can I get the original setup files (the one on the original CD)?

HELP! HELP! HELP! HELP! HELP! HELP!

I think you should need the help from person from whom you have bought it . I think that this company have a customer support center better to e-mail them this problem am sure they will contact you back via e-mail

Time for a switch

Bing

Packard bell is the 99 cent store of computer quality

http://bing.com/search?q=%22Packard+Bell%22+Diamond++%2Bubuntu&fil t=all

I bought packard bell diamond 1200 plus scanner but when after installing the soft ware I can not scan.the message I had was my scanner is either not connected or the software is not properly installed.I am using xp service pack 3
I have tried serveral times but the same problem.I don't if the scanner is faulty
Help

I've got exactly the same problem I'm using XP SP£ as well and all I'm getting is a maessage saying the software may not be installed or the scanner isn't plugged in.

Quote:

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Originally Posted by danisdead3

I've got exactly the same problem i'm using XP SP£ as well and all i'm getting is a maessage saying the software may not be installed or the scanner isn't plugged in.

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Look at the date on the thread... it's almost 2yrs old. Please, post your own thread and we can get more access to it to help you.