Can you suggest any websites that will give me some information on "IT help desk support". I am looking to review a companies system (case study from college) to give ideas on improvements to response times, training, work priorities, SLA's etc etc.

Any ideas?

foxy

Check out these sites:
http://www.tmcnet.com/tmcnet/articles/imi1298.htm
http://techrepublic.com.com/5100-6269-5035034.html
http://www.wordtally.com/help-desk.htm
http://www.the-resource-center.com/SEMINARS/ABB-2.HTM

I hope this is helpful to you.