Originally Posted by
excon
Hello again, tick:
Maybe we don't disagree all that much... And, no. We're not that different than you...
You used the phrase what they "expect", and I used the phrase "unrealized expectations". The distinction between those two points, is communication, or lack thereof. IF those expectations were NOT communicated, then I don't think they can be expected, even if they're commonplace. If they were communicated, then they certainly can be.
What we DON'T know, is whether those expectations were communicated or not.
excon