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-   -   Isass.exe virus (https://www.askmehelpdesk.com/showthread.php?t=35296)

  • Sep 27, 2006, 06:51 AM
    piker53
    Isass.exe virus
    How do I get isass.exe virus off my computer at home that won't boot up operating sys is xphome edition virus was determined by dell case#144804999 just need to know how to get off a puter that won't boot up
    Heard can do this with xp disc not the restore one, also heard can go into the clock and set it so can get inthere and get the virus out please help
  • Sep 27, 2006, 06:55 AM
    Curlyben
    OK start at the beginning and we maybe able to help you more.
    A few things we need to know are:
    1. Operating system
    2. Why you think you have this virus
    3. Why it isn't booting
    4. What you have tried
    5. ANY error messages
    6. Anything else that has happened to your computer recently, however small

    There a ton of information on the net about this issue, loads right HERE

    Thank you
  • Sep 27, 2006, 01:23 PM
    Curlyben
    Thanks for updating your post after I had posted my answer ;)

    Now if your machine is truly that infected then your best course of action would be to use the Dell restore disc and completely wipe it and start again from a fresh format.
    It is possible to do a repair install with a "normal" XP cd, Here's instructions on how to do it.

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