Ask Me Help Desk

Ask Me Help Desk (https://www.askmehelpdesk.com/forum.php)
-   Laptops (https://www.askmehelpdesk.com/forumdisplay.php?f=429)
-   -   Laptop needs cleaning (https://www.askmehelpdesk.com/showthread.php?t=347958)

  • Apr 30, 2009, 07:29 AM
    ukbertie
    Laptop needs cleaning
    Hi I have just bought a new lap top and wish to sale my old one , how do I clean up the old lap top i.e. get back to what is was like when I first bought it , I have taken all the programs off but need to clean the hd so all my passwords and web sites are gone ,
    Its running vista basic
  • Apr 30, 2009, 07:34 AM
    ScottGem

    Did the laptop come with a Recovery CD or a Recovery partition?
  • Apr 30, 2009, 07:35 AM
    ukbertie

    Yes it did but I have mislaid it
  • Apr 30, 2009, 08:22 AM
    ScottGem

    Many laptops have a recovery partition. When you power up they may be a choice to enter that partition. From there you can do a reset to factory settings. Otherwise your best bet is to find the recover disk.
  • Apr 30, 2009, 05:40 PM
    ITstudent2006

    I doubt that if it came with recovery Cd's (automatically that is, the O.P might have ordered them) that it would also have a recovery partition.

    Manufacturers aren't courteous enough to include both in packaging. :)

    Rick

    But yeah without a recovery disc. Or partition your options of completely getting it back to default is slim. You can do a restore back to as far as it will go but I doubt that it will got back more than a couple months. (mine doesn't anyways)

    Rick

    P.S. If you have no partition or if you delted it (like myslef) then I would try my hardest to find them discs.
  • Apr 30, 2009, 11:45 PM
    ukbertie

    I have now found the disk it came with x 2
    one says application and driver recovery dvd .
    and the other supplemtal software
    which one do I use ?
  • May 1, 2009, 09:24 AM
    ITstudent2006

    I don't believe either of those are the recovery cd's. Sorry!

    Rick
  • May 1, 2009, 10:31 AM
    ukbertie

    Thanks for trying , I've taken it to a computer shop and they said they would do it for £20
  • May 1, 2009, 10:46 AM
    ITstudent2006

    Is that like $20USD? If so I am wondering what they're going to do for only $20.00?

    Rick

    But good luck with it anways.
  • May 1, 2009, 11:24 AM
    ScottGem

    Actually at the current exchange rate that closer to $40 USD.

    I suspect that what they are doing is a clean install of the OS, something that would require a tech to spend not even 15 minutes of his time.
  • May 1, 2009, 11:48 AM
    ITstudent2006

    Oh... ok $40's better. Well not better for us but makes more sense!

    Rick
  • May 2, 2009, 12:48 AM
    ukbertie

    Hi Its 20 uk pouinds and yes they will reinstall op
    It took him no more than 10 minutes
    But at least it has wiped all my data off

  • All times are GMT -7. The time now is 02:16 PM.