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-   -   Hp Color laserjet printer (https://www.askmehelpdesk.com/showthread.php?t=347379)

  • Apr 28, 2009, 06:59 PM
    melvin cotton
    Hp Color laserjet printer
    I have a HP Color Laserjet 4700 that will not print black so please can you give me some information on how to solve this problem.
  • Apr 29, 2009, 07:24 AM
    donf
    Sounds to me that the driver has been told to print everything in color.

    Take a look at the driver properties and see if that button is highlighted. Or if there is a HP utility on the PC see if you can change the setting using that.

    Of course the last place to look would be the printer's User Guide "Trouble shooting" section.
  • Apr 29, 2009, 07:56 AM
    donf
    One other thought.

    Make sure you are using the correct printer driver. HP released a "Monochrome Only", PCL6 driver.

    If you have installed that driver, then all you will only get in monochrome output.

    Don

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