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-   -   After Re-imaged can't browse the Interent (https://www.askmehelpdesk.com/showthread.php?t=332578)

  • Mar 22, 2009, 06:54 PM
    guzman27
    After Re-imaged can't browse the Interent
    I just re-imaged my Windows Dell from Vista to XP. The only reason I re-imaged is because I had a problem with my hard drive and I didn't carry the Windows Vista CD. So, I ran the Windows XP.

    Problem: After I re-imaged I can't browse the Internet.

    Device Manager: There is a couple of yellow question mark on the following:

    Ethernet Controller
    PCI device
    SM Bus Controller
    Video Controller (VGA)

    Do I have to install this drivers in order to get internet?
  • Mar 23, 2009, 01:52 PM
    PblxMtGy

    Yes, you'll have to go to Dell and get the drivers. Go to Support and Downloads. If you can, find the Service Tag for your computer on the label with the serial number... that will pinpoint your machine and then you can d-load the specific drivers. Get the ethernet, and video drivers first, then install the rest once you are back online to avoid further conflicts.
    Hope this helps!
  • Mar 23, 2009, 03:15 PM
    seahwk83

    Yes as I am sure you need the ethernet driver to get online

    Download drivers from a PC then transfer them to one with issues and install

    Try to get drivers from dell and post back if still having problems
    Dell Drivers and Downloads
  • Mar 27, 2009, 06:14 PM
    dscozzari71

    You can also check to see if your internet provider has a usb connection so you can get online to download the rest of your drivers.

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