A user emails the helpdesk requesting access to shared drive \\mnthyreportsclinic. This shared drive does not exist, however a shared drive \\monthlyreports does exist. Email the user requesting clarification.

Ok, so? What's your point or question?

Dear (L)user.
The Shared driver you have requested access to does not exist.
Now would you care to engage brain and try again.
Regards
BofH

??

How about

"You have requested access to a shared drive that does not exist. Please clarify what shared drive you are requested access to. Thank you."

Is that what you're asking?

I can't email the user, you haven't provided me with the email address.

Quote:

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Originally Posted by NeedKarma

I can't email the user, you haven't provided me with the email address.

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ROFL. My suspicion is this was a homework question and the little devil was looking for us to do his assignment. ;)

Hehehehe I hope he uses my response then ;)
That'd earn him a good grade :P