Ask Me Help Desk

Ask Me Help Desk (https://www.askmehelpdesk.com/forum.php)
-   Windows (https://www.askmehelpdesk.com/forumdisplay.php?f=237)
-   -   Computer can't get on internet (https://www.askmehelpdesk.com/showthread.php?t=32418)

  • Aug 23, 2006, 04:56 PM
    thehaggardcat
    Computer cant get on internet
    It worked fine about an hour ago but I moved it and got it all set up and now the internet won't work:mad: . I put the internet wire into this computer and turned off the wireless network and it worked on this computer:confused: . Any thoughts:confused:
  • Aug 24, 2006, 07:54 AM
    StuMegu
    We'll need some more information please. Can you describe your setup and why and where you moved the computer?
  • Aug 24, 2006, 08:11 AM
    thehaggardcat
    Its running windows 2000 with linksys hub. I moved it to the other room and moved the modem and hub with it I have the modem and hum hooked up right but I'm using this computer wirelessly and I'm having no problems on this one. So I'm thinking something is loose inside the computer but I don't know what it could be:(
  • Aug 24, 2006, 08:17 AM
    StuMegu
    Do you have more than one network socket in the back of the computer. If so one could be disabled, try the other one!

    Do you have a fixed IP address on the 2000 machine? Are you using the same IP address for the laptop? Both machines need different ip addresses (last number only) but the same subnet mask and default gateway settings.
  • Aug 24, 2006, 08:22 AM
    thehaggardcat
    There is only one socket in the back. Dose only the ip address have to be different?
  • Aug 24, 2006, 09:37 AM
    ScottGem
    More info please. I assume you have cable or DSL. So you have a wire going into a broadband modem and then into a wireless router, it's that correct? You have another PC that connects to the Internet wirelessly and that's working, correct? The PC you moved is wired into the router, correct?

    So the wire from the moved PC, where does that go and how does it connect to the router? What type of router?
  • Aug 24, 2006, 09:56 AM
    StuMegu
    Quote:

    Originally Posted by thehaggardcat
    there is only one socket in the back. dose only the ip address have to be different?

    Have you set your IP addresses manually? If you are getting an automatic IP address from the router this will not be a problem. If you set them manually they all have to be different.

    For Example:

    Router = 192.168.0.1

    PC1 = 192.168.0.2

    Laptop1 = 192.168.0.3

    this setup is fine, both the PC and the laptop will have a gateway of 192.168.0.1 and a subnet mask of 255.255.255.0

    if both the PC and laptop were using 192.168.0.2 for the connection then one would not connect (or possibly both) as there is a conflict.

    I hope this helps to clarify the IP settings. Please let me know if this relates to your situation.
  • Aug 24, 2006, 09:58 AM
    thehaggardcat
    They are set to automatically get the ip
  • Aug 24, 2006, 10:01 AM
    thehaggardcat
    Quote:

    Originally Posted by ScottGem
    More info please. I assume you have cable or DSL. So you have a wire going into a broadband modem and then into a wireless router, its that correct? You have another PC that connects to the Internet wirelessly and that's working, correct? The PC you moved is wired into the router, correct?

    So the wire from the moved PC, where does that go and how does it connect to the router? What type of router?

    I have dsl
    The PC conects to a port in my wireless linksys router
    My xbox 360 also connects to another port on the router and it works fine
  • Aug 24, 2006, 10:09 AM
    ScottGem
    Ok so the moved PC is patched directly into a port on the router? Is the port ligths showing activity? Is there an activity lite on the network adapter on the PC? Does the PC pick up an IP? Can you ping the router, can you ping a website (like this one)?
  • Aug 24, 2006, 10:17 AM
    thehaggardcat
    Ativity lights are on
    I don't know how to make it ping a web site
  • Aug 24, 2006, 10:21 AM
    ScottGem
    From a command prompt type:

    Ping www.askmehelpdesk.com
  • Aug 24, 2006, 10:26 AM
    thehaggardcat
    That computer isn't leting me bring up a command promt
  • Aug 24, 2006, 10:58 AM
    ScottGem
    What are you doing to get to one? What happens when you try? What version of Windows? You really have to try giving us more info when responding.
  • Aug 24, 2006, 11:06 AM
    thehaggardcat
    To get a command promt I'm clicking run and typing in command and it pops up but then it give me some lame error and closes
    I'm running windows 2000 professional
  • Aug 24, 2006, 11:21 AM
    NeedKarma
    How about stepping back for a moment. Skip using the wireless router and plug directly into your DSL modem THEN try to make a connection. That should be your first troubleshooting step.
  • Aug 24, 2006, 11:30 AM
    thehaggardcat
    Quote:

    Originally Posted by NeedKarma
    How about stepping back for a moment. Skip using the wireless router and plug directly into your DSL modem THEN try to make a connection. That should be your first troubleshooting step.

    That doesn't work the light on the eth card doesn't even light up:(
  • Aug 24, 2006, 11:49 AM
    NeedKarma
    Does that card show up in Device Manager?

    http://www.onecomputerguy.com/w2k/w2...ce_manager.jpg
  • Aug 24, 2006, 11:56 AM
    thehaggardcat
    Yes it dose
  • Aug 24, 2006, 12:28 PM
    NeedKarma
    Try another ethernet cable.

  • All times are GMT -7. The time now is 05:42 AM.