Would this be a criminal matter?
I ordered a plasma TV from a website, paid for it, but never got it. On a large scale (later I discovered) 25-30% of people got what they ordered, the rest of us didn't. It was a legitimate website, registered company (Canada) but now it seems they declared bankruptcy.
If this was an individual who was selling and not delivering it'd be a criminal matter (at least I think so) so how come now it isn't? Someone must be behind the company but it seems the company itself is to blame so I can hope they had enough assets to liquidate so I get at least some money back.