The company I work for has decided to relocate some people. Two guys are being moved into the same office, and there was only one phone line. Our "Cracker Jack" maintenance decided to get a two line wall plate and have the two lines come to that box. So far no problem. The issue is that instead of just using the existing line and jack since that phone was working, and installing another jack, they cut the old jack and installed two new jacks.
Now the old line does not work. The phone message light blinks, but when the receiver is picked up, I get nothing.
The specifics of my system...
The phones we have only require two wires for operation. The wire being used is 6 wire, and the jacks are 6 wire. They have each wire attached to the corresponding color on the jack.
I am the IT Manager, who has never had any training or very much experience with wiring phones. I have done network wiring, but with that you have 8 wires, you use 8 wires. HA! HA!
Thanks for any help you can give me.