I live and work in Ontario in my mother's store. The store is in a building with several other businesses. I had to call maintenance regarding a problem and the employee, who answered the phone was very disrespectful and rude, and yelled at me, that he is off. Since I called the official work number I couldn't know. It was not the first time that he reacted this way.
A few days later I met him in the hallway and asked him not to talk to me like that again. I am a tiny person, but know how to behave and can articulate myself respectfully even when I complain. His reaction was like an explosion. He started yelling at me and moving towards me, clinching his hand to a fist. He was right in my face, and I do not know what would have happened,if we would have been alone in the hallway. I responded by telling him he should just do his job and not threatening other people, trying not to show how frightened I was.
My mother and I contacted his employer immediately. I did not return to work next day, I was not able to face him again. Upon request of the company he works for I filed an official complain, stating the incident. So far we agreed to handle the matter with discreation. A few days later I realized that almost every business in that building knew what had happened and how he stated his point of view.
As of today, we have not heard a word from the company, even we tried to call the responsible person again. I have quit my job, feeling bad for my mother, but she understands and supports my decision. I do not want to face that person any longer, and furthermore, I don't want that happened again to anybody. My mother will close that location. I would like to know, what are our options. Is there an official institution or department we can report the whole situation to?
