There are credit memos that are not related to a specific invoice on our systems. The customer is "using" the credit memo to close out what they owe. I can't apply them and get them off the accounts receivable report for that customer. Any ideas?:confused:

If in fact, there is a credit memo that you issued (regardless of what invoice it offset) you should be able to apply that credit memo as a "payment" in receive payments. Perhaps I don't understand your question, if this doesn't work.