No heat brand new Ruud furnace
I had a Ruud furnace installed on Dec 30/2008 and I have woke up twice to no heat in a week at minus 40 tempertures outside. The furnace kept calling for heat but the heat never ignited. I have turned the furnace switch on and off and the green blinking light stays on but the organge light that inidicate the flame is light does not come on. I go outside around the vent and can smell strong natural gas spell. The installer put a longer vent on the first time but the problem has re occurred and he has not called me back at this point for the second time.
Can you help me?