My website regularly goes down. So I signed up for an internet monitoring service. My site has been down every day sometimes 2 and 3 times a day for the whole time I've been on their service. My repeated attempts to get the issue resolved has wound me up working with their inept tech support for a weeks worth of hours at least.

At one point one of the technicians, frustrated at not being able to resolve my issue nor get me off the chat, replaced the php script that was my website with one line of text "Dan does not understand me." I demanded he replace my index, he eventually hung up on me and did nothing to repair my site which he intently broke.

I complained about his service and demanded he be fired. The next day part of my database was deleted by no act of mine, with their tech support being the only people with access to my database apart from me. I chatted with another of their techs who restored my database and again demanded the tech that hacked my account be fired. The next day the passwords on my account were changed. I reset my password and demanded the tech that originally hacked my account be fired or that I be given a refund for the full amount of the year I prepaid with them. I received no response.

Now the directory on my server that my blog is in loads only a blank page.

The tech who hacked my account is still employed in their service and when I contacted support to get this latest issue with my site fixed he first asked me about my past issues with him, then hung up on me.

I want to sue their company for the time I've spent to repair my site, for the downtime my site continues to experience and for the aggravation of having to deal with their incompetent tech support.

Any help as to where I would start and how I would best go about sueing them would be greatly appreciated.

Thanks,
Daniel Vincent Kelley

If you wish to sue them, you go to the courthouse and do so. You could sue for estimated business loss perhaps or at least the value of the site.

Silly question, all the issues why have you not changed copanies long ag0

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Originally Posted by Fr_Chuck

If you wish to sue them, you go to the courthouse and do so. You could sue for estimated business loss perhaps or at least the value of the site.

Silly question, all the issues why have you not changed copanies long ag0

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Well I've been on their server for about 2 months. The active hacking of my site by their staff has only been going on for about 2 weeks. Before that their service was terrible but wasn't an assault on my website.

I would just change hosts but I prepaid for a years worth of service. They've ignored my requests for a refund if they don't fire the tech that's hacking my site.

The major issue preventing my going to the court house to sue them is they're based in California, I live in Massachusetts. I noticed someone hasn't been answered yet who asked how to sue someone from a different state.

Do you have any knowledge on how I might go about that? Suing them while they're 3000 miles away?

Quote:

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Originally Posted by rocyahsoul

Well I've been on their server for about 2 months. The active hacking of my site by their staff has only been going on for about 2 weeks. Before that their service was terrible but wasn't an assault on my website.

I would just change hosts but I prepaid for a years worth of service. They've ignored my requests for a refund if they don't fire the tech that's hacking my site.

The major issue preventing my going to the court house to sue them is they're based in California, I live in Massachusetts. I noticed someone hasn't been answered yet who asked how to sue someone from a different state.

Do you have any knowledge on how I might go about that? Suing them while they're 3000 miles away?

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The other person had a somewhat different question - no details, just "can I sue someone in another State without going there."

You, on the other hand, are looking at someone who has some sort of business connection/office/association in your State.