Carrier hybrid system operation information needed
I have a Carrier 25HNA 636 heat pump (two stage piston compressor) and a Carrier CA58VMR Oil furnace. Due to the oil furnace not capable of using the infinity control (a digital control), the system uses the Carrier "Edge" Thermostat. It has capability of selection of the minimum operating temperature for the heat pump. The heat pump is operational quite low and sometimes seems to operate while the oil burner is firing. Since the oil burner is obviously below the "A" coil, it seems rather futile for the heat pump to be operating. Could it be operating in defrost mode or something? I cannot seem to find any decent "how should this system operate" information. Calls to Carrier get me to some operator who does not know what an ac or heat pump is and says see your dealer. The dealer is also of no help but simply an installer. Surely someone out there knows how the Carrier heat pump-oil furnace combination is supposed to work.
Can anyone tell me what an ideal switchover temperature from heat pump to Oil furnace is and how this system is designed to operate? I have tried and cannot get decent answers from Carrier. I would think this is a function of the heat pump efficiency/ temperature curve and the cost of electric and oil at the time. So far I have at least learned that there is an general efficiency of about 400% down to under 100% for heat pumps (temperature based) but have no temperature tie-in for the Carrier unit. The heat pump is a 3 ton unit with a reating of 16 Seer and the oil furnace a Reilo burner with an 81% efficiency.