Im trying to download this update for my computer

http://h10025.www1.hp.com/ewfrf/wc/s...tem=pv-39981-1
But it keeps giving me this error message Unable to update system BIOS (9) Please try again, if the error continues contact support. What could I be doing wrong? Or is there somewhere else I can try to download it?

Did you try downloading (Saving) then running (Opening)?

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Originally Posted by ScottGem

Did you try downloading (Saving) then running (Opening)?

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Yes I have Ive tried it about 30 times

So does it save OK and you get the message when running? Are you sure it's the right model?

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Originally Posted by ScottGem

So does it save OK and you get the message when running? Are you sure its the right model?

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Yes it's the right model

Is there anywhere else I could get the update from?

Again, I don't think the problem is downloading. There would be no better place to get it then from the mfg.

Have you tried contacting HP?

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Originally Posted by ScottGem

Again, I don't think the problem is downloading. There would be no better place to get it then from the mfg.

Have you tried contacting HP?

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Yes I have they have sent me a box to send the computer back so they can fix it. I hoped I wouldn't have to do that. The update might not fix the real problem, wich is that the computer freezes up if the HD is not working hard. I have done all of the tests and such but still no luck. Thanks for all your help