What is phone ethics? What do I need to keep in mind when answerting a phone call when working in an organisation as a receptionist

Hi, Sheels!

For one thing, you'll need to keep in mind that as a receptionist, you'll oftentimes be the first person that customers or others have contact with concerning anything that might concern the organization. How you present yourself, as a representative of the organization or perhaps, company, and dialogue with others over the phone, can help or hinder other types of transactions with clientèle of any kind.

You also might want to click on links to questions that have been similar to yours on the bottom of this page to see what some of the answers have been.

If you'd let us know more specifics as to what kind of organization this is concerning, that would help us in helping you to know what to do concerning being ethical over the phone when being a receptionist for an organization.

Thanks!