An award should go to the United Airlines gate agent in Denver for being
Smart and funny, and making her point, when confronted with a passenger
Who probably deserved to fly as cargo.
During the final days at Denver's old Stapleton airport, a crowded United
Flight was cancelled. A single agent was rebooking a long line of inconvenienced
Travelers.
Suddenly, an angry passenger pushed his way to the desk. He slapped his
Ticket down on the counter and said, " I HAVE to be on this flight, and it has
to be FIRST CLASS."
The agent replied, "I'm sorry sir. I'll be happy to try to help you, but I've got
to help these folks first, and I'm sure we'll be able to work something out."
The passenger was unimpressed. He asked loudly, so that the passengers
Behind him could hear, "Do you have any idea who I am?"
Without hesitating, the gate agent smiled and grabbed her public address
Microphone. "May I have your attention, please?" she began, her voice
Bellowing throughout the terminal. "We have a passenger here at the gate
WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his
identity, please come to Gate 17."
With the folks behind him in line laughing hysterically, the man glared at the
United agent, gritted his teeth and swore "Fxxx you."
Without flinching, she smiled and said, "I'm sorry, sir, but you'll have to stand
in line for that, too."
