A patient at the doctor office called to make an appointment on the following tueday at 3pm for a yearly physical. You check the schedul and find that the physician has a perosnal appointment at that time. What should you say to the patient?
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A patient at the doctor office called to make an appointment on the following tueday at 3pm for a yearly physical. You check the schedul and find that the physician has a perosnal appointment at that time. What should you say to the patient?
First the patient does not tell you when they want the appointment, you tell them when they can come,
How did you find out that the physician has a personal appointment?
Sounds like homework guys.
Tell the patient politely that that time is not available and ask if she/he would like to reschedule for another day. Meanwhile, if there is another time available for that day ask if she/he will like that time. Or you could say the doctor will not be in but they might ask questions as to why he won't be in so it is better to say that time is already taken.
When I worked in a private medical office we would try to accommadate the patient by allowing them to choose a day convient for them and give them the times available for that date however in the clinic I currently work in when someone calls for an appointment they don't have that luxury and sometime can get an appointment for a month or months. I know they get upset and sometimes I feel sorry for them because a lot of patients don't even keep their appointments.
Whenever someone calls and there is a conflict with the date and time chosen just always reschedule them.
No doubt in my mind.Quote:
Originally Posted by KeepItSimpleStupid
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