I'm in Oregon and I've been renting a house from a property management company for the past 18 months and am now month-to-month. My rent is now too expensive so I applied at an apartment complex, and after a week or so I received a call from the complex saying that the property management company was refusing to release my rental history and could not approve my application. They told me the reason given for not releasing it was because I had not given my 30 days' notice yet. I've called the property management company 5-10 times over the past week and cannot get a live person and have received no response to my messages. They weren't at their office when I dropped by either.

Is that even legal? It's pretty much impossible to get approved with an incomplete application these days. This company is absolutely horrible and I can't wait to get away from them.

Do you have cancelled check records of your payments to provide to the new company.

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Originally Posted by Fr_Chuck

do you have cancelled check records of your payments to provide to the new company.

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I have already worked things out with the new apartment manager and bypassed my current company altogether. I just need to know if I should report these guys for anything other than just being a crappy company with no customer service.

They are not required by law to release any information about you. Seems unfair but its legal.

That's just ridiculous. How can people be expected to commit to leaving somewhere before they have a destination confirmed? Crazy. I've never run into this before in all my years of renting, and nobody I've spoken to in the past week (while waiting for them to return my calls) has ever heard of a company doing that either. Hell, I signed a sheet authorizing the release of that info (along with the credit check, background check, etc) when I submitted the application.

Oh well. Lesson learned, I guess. Unfortunately there are bigger problems with this company for me to deal with now... like the fact they apparently don't know how to use the telephone.

When you're ready to give them the 30 day notice, make sure you send it in writing and send it by certified mail, return receipt requested. Keep a copy of the notice.

No worries there. I'm going to try and drop it off in person with my rent check and get an acknowledgment of receipt, otherwise it will be certified mail.

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Originally Posted by cixelsyd321

Oh well. Lesson learned, I guess. Unfortunately there are bigger problems with this company for me to deal with now...like the fact they apparently don't know how to use the telephone.

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I understand your frustration! As a landlord, I occasionally run up against someone current or previous landlord, or employer who isn't cooperative about giving out info - even when I have a signed release.

That said, you shouldn't be trying to call them anyway. Especially if they're jerks, all communication with them should be in writing! The fact that you've been trying to call them has NO bearing. It probably even says in your lease that you need to give written notice.

Lets keep in mind that this is a property management company and not a sole landlord renting his home. Management companies can be a real pain to deal with just by the fact that one jerk anywhere in their office can turn the whole system into a night mare. I had a rental condo for years and all I ever got from the managers was incorrect information and slow responses. The manager was a very crabby old gal who seemed to take pleasure jerking my chain. She got canned and the new lady was an angle. It only take one jerk to ruin your day. Don't expect fairness, demand it. Good luck