Originally Posted by Fr_Chuck
sorry you have been cheated,
no a deposit to "hold" something is seldom refundable, and of course over the phone you don't have one bit of proof, When they could not give it back, did you get a reciept in writing saying they would give it.
The obviously figured you did not know better and that they could take advantage of you for not knowing better.
credit card over the phone is done all the time,
Call the credit card company NOW, and dispute the charges ASAP.
The only thing I can say at this point is that you are lucky they did not take more out since they have your numbers