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-   -   Problem with internet explorer (https://www.askmehelpdesk.com/showthread.php?t=2519)

  • May 30, 2003, 01:19 PM
    fsmays15
    Problem with internet explorer
    Recently I have been getting disconnected from the internet (every 10-20 minutes) with the message "microsoft ie has encountered a problem and needs to close."
    Appname: iexplore.exe modver: 6.0.2800.1170 appver: 6.0.2800.1106 offset: 000b4430 modname: mshtml.dll

    Any idea how to fix the problem?

    Thanks
  • Jun 19, 2003, 05:24 AM
    heliotrope
    problem with internet explorer
    Not sure what the error message means, but try this:

    In IE, click on Tools > Internet Options...
    Click on the Connections tab
    Under your dialup settings click Settings...
    Under Dialup settings, click Advanced
    Un-check the box next to Disconnect if idle for XX minutes.

    If the problem persists, you may need to repair IE, or do a reinstallation.

    It's hard to tell you what you need without knowing your O/S (Operating System) and which version of IE you're using.

    In the future, it would be helpful if you provided your particular PC information when posting a question. All PCs are NOT created alike, and neither are the fixes for them.

    Thanks,

    Rose http://www.emotipad.com/emoticons/Flowers.gif
  • Jun 19, 2003, 05:54 AM
    coreybryant
    problem with internet explorer
    Along with doing the above, - how often do you clear your cache, run a scandisk / defrag?

    Corey

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