Modem will not work after plugging in router ?
The issue is my parents have a speedtouch thomson modem and my father decided to plug a router in because he wanted to run his other computer off it. He never got to program anything because within that hour of plugging in the router the modem shut down. Now the only lights that come on the modem is the power and Ethernet light, but the internet and DSL light will no long come on. My parents called tech support through their internet provider and they sent them a new modem. This still did not solve the issue, the same problem was happening with the new modem as well. They tried to soft boot the modem and still nothing. Does anyone have any suggestions or solutions for this? It would greatly be appreciated.
My parents operating system is windows Vista and the router was a prendnet