Yates, a landscaping contractor, emailed an order to ABC Timber Ltd for a quantity of wooden posts of specified dimensions. The order stated that it was subject to the ‘conditions below’, one of which read, “Goods that are faulty or which do not comply with specifications shall be replaced free of charge by the supplier”. This order generated an automatic email reply from ABC Timber Ltd, which stated, “Thank you for your order which is receiving our attention”.
A few days after the above reply one of ABC Timber Ltd’s lorries arrived at Yates’ premises with his consignment of posts. Before unloading the posts the driver handed Yates two copies of the following delivery docket:
ABC Timber Ltd
Order No 1234
To Yates Landscaping
300 wooden posts, 3m x 13cm x 13cm
ALL CLAIMS MUST BE MADE IN WRITING WITHIN 3 DAYS OF DELIVERY OF THE ABOVE GOODS OTHERWISE NO LIABILITY WILL BE ACCEPTED
Yates signed the top copy and returned it to the driver who then unloaded the posts. A week later Yates discovered that a significant number of posts measured 3m x 10cm x 10cm. When he contacted ABC Timber Ltd and requested them to be replaced he was told that he was out of time and no liability could be accepted.
Advise Yates of his legal position.
