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  • Jul 22, 2008, 01:56 PM
    pbit
    Service Desk & Project Management Solutions
    I see a lot of Help Desk and\or Project Management software packages on the market; however, does anyone have any experience with any packages that are all-inclusive of both of these disciplines?
  • Jul 23, 2008, 05:57 PM
    JBeaucaire
    Our company uses Microsoft CRM. Fine for Help Desk and Customer Contact Management, I believe they have Project Management Add-ons that would integrate the whole thing.

    Expensive though. Very expensive.
  • Sep 19, 2008, 01:12 AM
    jennyyard
    Not sure about the best collaboration but you should consider two good Help Desk Software available.

    1. Helpdesk Pilot
    2. OS Ticket
  • Jan 2, 2009, 12:52 AM
    neerajlall
    Comment on jennyyard's post
    I will suggest Helpdesk Pilot. Its easier to setup and use. You also get free installation service

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