I am renting a house and when the air runs it cools the downstairs almost too well. The vents are in the floor and the downstairs stays very cold. The upstairs stays very hot like there is no air up there. The vents are in the ceiling there and there is no temperature change there when the air is running. Is there anything we can do to divert the air to the upstairs? Could it be a problem with the system, do we need to have it looked at?