Check to see if the sound card is properly recognized by the PC.
Go to Control Panel - System - Hardware - Device Manager - Sound, video, and game controllers
To make sure it shows the devices and drivers something like the attached image.

But, nothing happens...

Please help me solve the problem!

I still cannot get the sound on my computer!

The sound system is ALWAYS on mute...

I don't know why...

Please help me on this.

Thanks,

Steven F

It may need reinstalling.
Go to your computer manufactures web site and down load the required driver.

Also make sure nothing is muted or turned down really low.

So, do I simply have to log in to web site of window xp and down load the sound soft then?