Hi,

I need a help from you people . I am from india and my company is planning to support the clients who are from europe and US, now my question is that what all do requirements do I need to startup the business from the scratch , and the thing is that the clients will be providing the software or tools to support them remotely . Can you people help me as this is my first step towards setting up this plan.

I'm in the US and collaborated successfully with someone in India using GoToMyPC; he used it to install & configure new versions of software he was developing for me on my PC & server, and for review sessions using its built-in chat capability. Here's what I learned from the experience:

* Good communication is a challenge; I'd get a Skype or Gizmo account for phone calls. The hours during which you communicate are limited, and one of you will be getting up very early or staying up very late.

* I'd recommend GoToMyPC for collaboration rather than pcAnywhere. It worked much better for us, and we did try both.

* You can use box.net or one of its competitors for sharing files. Keep an eye on a product currently in beta called Dropbox; it will blow the competition out of the water In my opinion. You can try to sign up for a Beta here.

* The best way to ensure trust in both parties is to use an escrow account; your client pays into the escrow account, and releases the funds when satisfied with the result. Both RentACoder and Guru have escrow account capabilities; you can set up escrow accounts through sites like Escrow.com, but most of these seem to be oriented toward products rather than services. I'd write to them and ask.

Thnak you thanks a lot even though it didn't help me fully but your information was very useful for me . Thank u :)