When I went to boot up my computer this morning, it was doing an automatic defrag. It said if I wanted to stop the defrag to hit the ESC button. So I hit the ESC button, then the computer crashed. :( I would like to know if I re-install the Operating System from the CD that came with the computer (it is a 7 week old Dell), will I lose all my files and folders that are saved on the computer.

I went through Dell tech help-line, but they seem to not be able to operate outside of their scripted lines.

Thanks for any help.

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Originally Posted by crabbyaunt

I would like to know if I re-install the Operating System from the CD ...will I lose all my files and folders that are saved on the computer.

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Not IF you do it properly and don't "restore", format, or repartition the hard drive. If you've never rebuilt a computer from scratch, I recommend you take it to a local repair facility. They should be able to fix whatever the issue is without a full reinstall, too.

Thank you for the info. I am going to have someone do the work tomorrow. Once again, thanks. :)