HI All,

Thx a lot for answering the question. It helped a lot. Appreciate it. I have another question though! :)

How may types of customers do you come across in the customer service industry?

Hehe, two - sane and unrealistic.

Well, I think you can assume that there are two types of people - those with money, and those without:)

More seriously, everyone is unique, and a good cusstomer service person needs to learn what makes people tick. That means working out what there problem is, and showing them how you can help solve it. Playing on their vanity is good too.