I need help. We have a shower and it is a one lever shower faucet. When I turn on the cold water comes out fine but when I turn it to hot the water is barely a trickle does not come out. I also have sink in the bathroom and the hot water is working fine. How do I get the fixture off - there seems to be a whole in the "turn handle" and a screw on the plate but not sure if I have to turn the water off or what. HELP