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-   -   Access 2007: can't use Hėlp link or any other main page links (https://www.askmehelpdesk.com/showthread.php?t=201951)

  • Apr 3, 2008, 10:33 AM
    RickJ
    Access 2007: can't use Hėlp link or any other main page links
    The program seems to work correctly but clicking on any link from the main screen [1.jpg] (Help, Downloads, Online Templates, etc) I get a new showing a "Configuration process" [2.jpg].

    This takes a couple minutes... then I get a pop-up "In order to complete setup, a system reboot is necessary. Would you like to reboot now?"

    If I choose yes, I reboot then the "cycle" starts over again if I click a link from the Access startup page.

    If I choose no to the reboot I get a pop-up message "There are no help topics available that match your request."

    No answer found searching Office Help online. I couldn't find a phone number either. I thought they had a number that new users could call for some period after buying software...

    Any help/suggestions?

    Thanks :)
  • Apr 3, 2008, 10:38 AM
    ScottGem
    Did you try a comple uninstall then reinstall? Do you have any other Office apps on the box?
  • Apr 3, 2008, 11:00 AM
    RickJ
    1. Yes
    2. Yes.
    a. OfficeXP Excel and Word
    b. FrontPage 2003 stand alone

    And if it helps to know, Access 2007 that I'm speaking about is stand alone.
  • Apr 3, 2008, 12:41 PM
    ScottGem
    I figured the Access was standalone. Let me see if I can find out anything.
  • Apr 3, 2008, 02:09 PM
    RickJ
    Thanks, Scott. You're a Gem :D

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