This really happened - at a Word Perfect Site!
I thought this was such a jewel and just had to share it with my cyberfamily!
SMILE OF THE WEEK
(contributions for this section are most welcome)
=: The Help Desk :=
This has got to be one of the funniest I've heard of in a long time. I think this guy should have been promoted, not fired.
This is a true story from the Word Perfect Help line which was transcribed from a recording monitoring the customer care department. Needless to say, the Help Desk employee was fired; however, he is currently suing the WordPerfect organization for "Termination without Cause".
This is the actual dialogue of a former Word Perfect Customer Support employee (now I know why they record these conversations):
Employee: "Rich Hall, Computer Assistance; may I help you?"
Customer: "Yes, well, I'm having trouble with WordPerfect."
Employee: "What sort of trouble?"
Customer: "Well, I was just typing along, and all of a sudden, the words went away."
Employee: "Went away?"
Customer: "They disappeared."
Employee: "Hmmm So wh at does your screen look like now?"
Customer: "Nothing."
Employee: "Nothing?"
Customer: "It's a blank; it won't accept anything when I type."
Employee: "Are you still in Word Perfect, or did you get out?"
Customer: "How do I tell?"
Employee: "Can you see the 'C:' prompt on the Screen?"
Customer: "What is a sea prompt?"
Employee: "Never mind, can you move your cursor around the screen?"
Customer: "There isn't any cursor; I told you, it won't accept anything I type."
Employee: "Does your monitor have a power indicator?"
Customer: "What's a monitor?"
Employee: "It's the thing with the screen on it that looks like a TV. Does It have a little light that tells you when it's on?"
Customer: "I don't know"
Employee: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Customer: "Yes, I think so."
Employe e: "Great. Follow the cord to the plug, and tell me if it's plugged Into the wall."
Customer: "Yes, it Is."
Employee: "When you were behind the monitor, did you notice that there
Were Two cables plugged into the back of it, not just one?"
Customer: "No."
Employee: "Well, there are. I need you to look back there again and find the other cable."
Customer: "Okay, here it is."
Employee: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Customer: "I can't reach."
Employee: "Uh huh. Well, can you see if it is?"
Customer: "No."
Employee: "Even if you maybe put your knee on something and lean way over?"
Customer: "Oh, it's not because I don't have the right angle, it's because it's dark."
Employee: "Dark?"
Customer: "Yes -- the office light is off, and the only light I have is coming in from the window."
Employee: "Well, turn on the office light then."
Customer: "I can't."
Employee: "No? Why not?"
Customer: "Because there's a power failure."
Employee : "A power... a power failure?... Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and the packing stuff your computer came in?"
Customer: "Well, yes, I keep them in the closet."
Employee : "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from".
Customer: "Really? Is it that bad?"
Employee: "Yes, I'm afraid it is."
Customer: "Well, all right then, I suppose. What do I tell them?"
Employee: "Tell them you're too stupid to own a computer.
[author unknown]
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