New grout installation not working
I recently replaced bath tiles that had mold problems. Installed new cement board, new tiles applied and when it came time to grout - went to Menards to get the go ahead as to proper application. Did the grouting and let it cure for more than recommended time. I did apply a sealer and was told this was up to me if I wanted to do it. When all was cured and ready to be used - found out that when the water spray from the shower hit the grout it just softened up and when you rub your fingers on the grout it is almost like chalk coming off. And you can almost put your fingernail into the softened grout. In talking to the gentleman at Menard's he has no answer for me other that file a complaint. And when I commented what would I get out of that "just another tub of grout" he said "yes". I did take a sample from the same tub of problem grout and let it cure for time recommended and it is hard as a rock and water has no effect on it. I really need help as this was done in my daughter's home and she would really like her shower back to working order.
Thank you to anyone who can help this puzzled grouter!:confused: