I bought my heat pump from my oil provider (they are a full-service energy company).
They told me that the balance point at which the heat pump should be set is 45 degrees, meaning when the outside temp is 45 degrees or less, my oil furnace will come on and the heat pump will remain off until the temp exceeds 45.
That seems awful high because it was my understanding that heat pumps can work efficiently as low as 30 degrees.
My suspicion is that, while my oil company liked the profit they made selling me the heat pump, they also want to continue selling me lots of oil so they set the balance point much higher than it should be.
Does anyone have a recommendation at what the balance point of a heat pump should be set to?