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-   -   Phone/fax machine (https://www.askmehelpdesk.com/showthread.php?t=164452)

  • Dec 20, 2007, 08:54 AM
    bushg
    Phone/fax machine
    I have a hp 1040 fax machine/phone. It is about a year old. I'm sure it is not torn up as it copies, I can receive calls on it. However I can not receives faxes or send them out nor can I call out on it. The only number on the key pad that works is 9. I know I must have hit a setting that changed it abilities to call out and receive faxes... or my desk cat did. Hubby has the book in storage or has thrown it away and I have tried to fix this problem on my on... right now I am using a old... slow fax machine until I figure out or am told what is wrong with this one please help... if anyone can figure out my problem.:confused:
  • Dec 22, 2007, 08:26 AM
    Stratmando
    Try unplugging a couple of minutes. When you call your fax from another number, do you hear the fax tone. Since you receive calls, you probably hear dial tone when you lift receiver.
  • Dec 22, 2007, 08:35 AM
    Stratmando
    Here is your Manual:
    HP 1040 Fax: Manuals 
  • Dec 22, 2007, 09:35 AM
    bushg
    I have a dial tone and it rings with an incoming call, I can answer and talk on it. But it does not recognize when a fax is coming versus a phone call.
    I have 2 phone lines I took one fax machine and tried to send a fax to the hp machine... it will not pick up or if I hit start it will not activate a fax manuelly.
    I did find my hp booklet and it does not cover theis problem. My company use a tech... so I guess I will contact them Monday. If your online version does not help me. Thanks for looking that up and trying to help.
    Why do you think only the 9 and # sign on the key pad only works... this has me so puzzled... It has not been dropped nor anything spilled on it. I have tried to change the settings to different receiving modes but nothing works... It is almost like It is set to call out on an outside line by dialing 9 but I don't have that type of phone service in my home... unless the company has screwed up my phone lines... which has been done often... not in this manner though.
    I can receive faxes just not on this hp machine though. FRUSTRATING
    Edit no I do not hear a fax tone... I am going to unplug and plug back in.
  • Dec 22, 2007, 09:46 AM
    bushg
    You are not going to believe this, I just followeed your advice about unplugging it and waiting and plugging it back in. Guess what it works... I called out on it and then I called it and it switched over to fax mode I could hear the fax tone... I am working so as soon as I receive a job... I will know for sure if it will receive, which I am sure it will. Wow, It is hard to imagine that such a little action could make it work... Thank you so much. *edit* I just received 3 faxes, It works perfectly!! yipee wow, you just saved me a trip to the repairman and having to bring another one from the office to my house and returning to get the other one. Thank you again.
  • Dec 22, 2007, 01:40 PM
    Stratmando
    Good Deal, Surprising the amount of things that get confused and repaired like this. Have a Merry Christmas.

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