I was looking into maybe seeking a job with a help desk but I just had a some questions about working in a help desk. I am taking classes on help desk and it seems interesting to me, but I need to get some answers I guess.
What are the different job titles and responsibilities in a help desk?
How are customers tracked?
What type of computer systems are used
What type of soft skills are used?
Describe the help desk setting?
What is the educational background that is needed?
What are some places that have a help desk?
What, in terms of people, processes, technology and information could be improved?
Any other information you can provide on help desk would be wonderful.
